Terms & Conditions

Effective Date: 1st January 2022
Company Name: Cocktail Barman Ltd

Company Number: 15887608
Company Website: www.cocktailbarman.co.uk

Welcome to Cocktail Barman Ltd. These terms and conditions outline the rules and regulations for using our services. By engaging with Cocktail Barman Ltd, you agree to comply with these terms. Please read them carefully.

Cocktail Barman Ltd specialises in:

• Beverage Development Services: Creating unique beverage concepts and ready-to-drink (RTD) product formulations for retail.
• Event Services: Bartending and cocktail curation for private events, weddings, and corporate functions.
• Consultation Services: Cocktail menu design, bar design, and staff training for hospitality businesses.
• Market Entry Support: Assistance with brand launches, web design, and media marketing for UK-based clients.

All services are tailored to meet client requirements and outlined in individual project agreements or contracts.

3.1 Commitment to Respect:
Cocktail Barman Ltd is committed to fostering a respectful and professional environment for both clients and staff. We value inclusivity, mutual respect, and open communication in all interactions.

3.2 Prohibited Behaviour:
We have a zero-tolerance policy for abusive or disrespectful behaviour, including but not limited to:

• Verbal abuse including foul language, threats, or shouting.
• Discrimination or harassment based on race, gender, religion, disability, or any other protected characteristic.
• Aggressive or intimidating behaviour towards staff, contractors, or other clients.

3.3 Reporting Abuse:
If any incident of disrespectful or abusive behaviour occurs, clients or staff should report it immediately to Cocktail Barman Ltd management by email at damaine@cocktailbarman.co.uk. All complaints will be handled with confidentiality and in accordance with applicable laws.

3.4 Actions Against Abusive Behaviour:

• Clients: Cocktail Barman Ltd reserves the right to terminate any agreement or service without refund if a client or their representatives engage in abusive behaviour.
• Staff: Any staff member found engaging in abusive behaviour will be subject to disciplinary action, up to and including termination of employment or contract.

By engaging with our services, all parties agree to uphold a respectful and positive environment.

Clients are expected to:

• Provide accurate and complete information for project briefs and requirements.
• Communicate any changes or additional requests in writing.
• Ensure timely payment of invoices and adhere to agreed timelines.

Failure to meet these responsibilities may result in delays or termination of services.

• Quotes: All quotes are valid for 30 days unless otherwise stated.
• Deposits: A non-refundable deposit of 30%-50% is required to secure services.
• Payment Terms: Full payment is required within 14 days of the final invoice date.
• Late Payments: Interest of 4.5% per month may be charged on overdue invoices.

• Event Services: Cancellations must be made in writing at least 14 days before the event date to avoid a cancellation fee of 50% of the total fee.
• Consultation and Development Services: Cancellations after project commencement will incur a fee equivalent to the work completed.

Deposits are non-refundable unless the cancellation is initiated by Cocktail Barman Ltd.

All recipes, beverage formulations, and creative works developed by Cocktail Barman Ltd remain the intellectual property of the company unless otherwise agreed in writing. Clients may not replicate, sell, or distribute these works without prior consent.

Cocktail Barman Ltd will:

• Maintain strict confidentiality of all client-provided information.
• Not disclose sensitive business details without explicit permission.

Clients are equally responsible for protecting the confidentiality of any proprietary methods or techniques shared by Cocktail Barman Ltd.

Cocktail Barman Ltd is not liable for:

• Losses resulting from delays caused by client actions or third parties.
• Any damages arising from the misuse of provided services or products.

Liability for any claim is limited to the value of the services provided.

Cocktail Barman Ltd employs and contracts staff under specific conditions:

• All contract staff must adhere to company standards and client requirements.
• Clients must respect the rights of staff and ensure a safe working environment.

Any complaints or issues must be addressed directly with Cocktail Barman Ltd.

Cocktail Barman Ltd is not responsible for delays or failure to perform services due to events beyond its control, including natural disasters, strikes, or pandemics.

These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Cocktail Barman Ltd reserves the right to update or amend these terms and conditions at any time. Clients will be notified of significant changes.

For questions or concerns regarding these terms and conditions, please contact us at:
Email: damaine@cocktailbarman.co.uk
Phone: 07930083111

By engaging with Cocktail Barman Ltd, you acknowledge that you have read, understood, and agree to these terms and conditions.

Privacy Policy for Cocktail Barman Ltd

Last updated: 28th November 2024

At Cocktail Barman Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines the practices and policies we have in place regarding the collection, use, and disclosure of your personal information when you use our services.

By accessing our website or utilizing our services, you are consenting to the practices outlined in this Privacy Policy.

1. Information We Collect:

We may collect various types of information, including but not limited to:

- Personal information such as your name, email address, phone number, and billing information.

- Information about your interactions with our website, including your IP address, browser type, and browsing patterns.

- Communications and correspondence, including emails and any feedback or inquiries you may submit to us.

- Usage and analytics data, which helps us improve our website and services.

2. How We Use Your Information:

We may use the collected information for the following purposes:

- To provide and personalize our services, ensuring we meet your specific needs.

- To process transactions, issue invoices, and manage your account.

- To communicate with you, respond to your inquiries, and provide customer support.

- To improve our services, including our website, based on user feedback and analytics.

- To send you updates, promotions, and information about our services if you have opted to receive them.

3. Data Sharing and Disclosure:

We may share your information in the following circumstances:

- With service providers and business partners who assist us in delivering our services.

- When required by law or legal obligations, such as responding to legal requests.

- To protect our rights, privacy, safety, or property and that of our users.

- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security:

We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Choices:

You have the option to access, update, and request the removal of your personal information. You can also opt out of receiving promotional communications from us at any time. To exercise these rights, please contact us through the information provided in the "Contact Us" section below.

6. Changes to the Privacy Policy:

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any such changes will be posted on our website with the revised date.

7. Contact Us:

If you have any questions, concerns, or requests related to our Privacy Policy, please contact us at:

Cocktail Barman Ltd

51 Pound St

SO18 6BL

07930083111

Damaine@cocktailbarman.co.uk

We are committed to addressing your inquiries promptly and ensuring that your privacy is protected.

Thank you for choosing Cocktail Barman Ltd. We value your trust and are dedicated to safeguarding your personal information.

This Privacy Policy was last updated on the specified date and is subject to change without prior notice. Please review it regularly for updates.

Cancellation Policy for Cocktail Barman Ltd

Last updated: 28th November 2024

Cocktail Barman Ltd values your business and understands that, at times, circumstances may necessitate the cancellation or rescheduling of our services. Please read our cancellation policy carefully to ensure a smooth and fair process for both parties.

1. Cancellation Procedure:

Cancellations must be communicated via telephone and not by email or any other means. We require at least 48 hours' notice of your intention to cancel or reschedule any agreed-upon services. This policy allows us to accommodate other clients and minimize any disruption to our operations.

2. Deposit and Travel Arrangements:

If travel arrangements have been made for the services you booked, and you choose to cancel, the associated travel costs will automatically be deducted from your deposit. We strive to be transparent about these costs and will provide you with a breakdown upon cancellation.

3. Deposit Refunds:

While we understand that unforeseen circumstances can lead to cancellations, we also have commitments to our team members and operational costs. Our goal is to provide excellent service while being fair to both our clients and our business. Therefore, we will endeavour to return at least 50% of your deposit after deducting any applicable travel expenses or costs incurred.

4. Business Integrity:

Please note that our commitment to refunding deposits is made with the understanding that it should not place an undue burden on the business or its staff. Our primary objective is to ensure the sustainability of our services and maintain the well-being of our team members.

5. Special Considerations:

In exceptional circumstances, such as force majeure events or unforeseeable emergencies, we will review the situation on a case-by-case basis to determine an appropriate solution that is fair to both parties.

We hope you understand that this cancellation policy is designed to ensure the efficient operation of our business while providing you with reasonable terms in case your plans change. If you have any questions or require clarification regarding our cancellation policy, please feel free to contact us.

Thank you for choosing Cocktail Barman Ltd, and we look forward to serving you in the future.

Note: This cancellation policy is effective from the specified date and is subject to change without prior notice. Please review it periodically for updates.

Modern Slavery and Human Trafficking Policy:

Last updated: 28th November 2024 

1. Policy Statement

Cocktail Barman Ltd is committed to conducting business ethically and responsibly, ensuring that modern slavery, human trafficking, and forced labour have no place in our operations or supply chain. We adhere to the highest standards of transparency and accountability, complying with all relevant legislation, including the Modern Slavery Act 2015.

2. Scope

This policy applies to all employees, contractors, suppliers, and business partners working with or for Cocktail Barman Ltd. It outlines our expectations and actions to prevent modern slavery and human trafficking in all aspects of our business.

3. Our Commitment

• Zero Tolerance: We have zero tolerance for modern slavery, human trafficking, and forced labour.
• Supply Chain Monitoring: We are committed to ensuring that all suppliers and contractors comply with ethical labour practices.
• Training and Awareness: We provide training for staff to help them identify signs of modern slavery and understand how to report      concerns.
• Risk Assessment: We regularly review our operations and supply chain to identify risks of modern slavery and take appropriate action to mitigate them.

4. Supplier Expectations

• All suppliers and business partners must comply with applicable laws regarding modern slavery and human trafficking.
• Suppliers are required to provide evidence of compliance, including certifications and statements of ethical labour practices, upon request.
• Any supplier found to be in breach of this policy will face appropriate      action, including potential termination of contracts.

5. Reporting and Whistleblowing

• Employees, contractors, and business partners are encouraged to report any concerns related to modern slavery or unethical practices.
• Reports can be made anonymously through [designated contact details, e.g.,      email/phone number].
• All concerns will be taken seriously and investigated promptly, with      confidentiality maintained.

6. Due Diligence

• We will conduct regular audits and assessments of our supply chain to ensure compliance with this policy.
• Any  identified risks will be addressed immediately, and appropriate steps will  be taken to prevent recurrence.

7. Training and Awareness

• Cocktail Barman Ltd will provide training to all employees to raise awareness of modern slavery and human trafficking.
• Staff involved in procurement or supplier management will receive additional training on identifying and mitigating risks in the supply chain.

8. Review and Updates

This policy will be reviewed annually to ensure its effectiveness and alignment with legal requirements and best practices.

9. Approval

This policy has been approved by the senior management of Cocktail Barman Ltd and is endorsed at all levels of the organisation.

Contact Information
For questions or to report concerns related to this policy, please contact:
 

Managing Director

Damaine Hinds

079300   83111

damaine@cocktailbarman.co.uk